Our accepted payment methods are: Direct Debit, Standing Order, cash, cheques and postal orders.
All cheques should be made payable to 'Aiqon Capital Pte. Ltd ' and sent to 896 Dunearn Road, #04-02B, Sime Darby Centre, Singapore 589472.
Please ensure that you write your Aiqon Capital reference number on all correspondence, cheques, postal orders and other payments so that we can deal with your account and/or allocate payments as efficiently as possible.
We believe that Direct Debit is most suited for long-term
repayment plans as it is a reliable, regular payment method that ensures
that your plan will not fail as long as funds are available, thus
giving you peace of mind that your payments will be made on time.
Where you have entered into a repayment plan with Aiqon, we will
continuously monitor this and where necessary contact you to review your
circumstances.
In the unlikely event you do not keep up with your
repayments with Aiqon, we may look to escalate your account through our
collection procedures, which may include instructing an external debt
collection company, or where appropriate, commence legal proceedings to
recover the balance.
Aiqon has reputation for providing excellent customer services
and it’s a reputation that we work hard to maintain, we strives to
engage with our customers in a professional, ethical and legally
compliant manner. You are entitled to respectful and professional
treatment by our staff. We know that sometimes things don't go as well
as they should and problems arise. If this happens to you please let us
know so we can fix the problem, we will do our best to put this right
for you.
Once we are aware of your concern we expect all our staff will take
the appropriate steps to address your concerns straight away. The
chances are that the situation can be resolved quickly and amicably by
collection Team Leaders, Collection managers or another member of staff.
If the staff member is not able to resolve this with you the matter
will be referred to our Compliance Team (Customer Resolutions Team).
Compliance Team will investigate the issue and take all reasonable steps
to resolve the matter with you or your authorized representative.
This gives us the opportunity to resolve your complaint most
efficiently and better our services. Aiqon Capital Group will endeavour
to resolve all complaints in a manner fair to all parties and in
accordance with the Central Bank Regulations.
We will do our best to promptly address your complaint. You should
receive an initial response from us within 24 hours and a final response
within 14 business days. Sometimes it may take longer to fully
investigate the details, in which case we will advise you of when we
expect to be able to provide you with our response.
To lodge a complaint, please email to : complaints@aiqoncapital.com.sg
In order to properly understand, investigate and respond to your
complaint, we may request that you put your complaint to us in writing.
Aiqon has helped many customers find manageable solutions to pay
their outstanding debts. If a staff member has helped you or provided
great customer service and you would like to provide us with positive
feedback please email to complaints@aiqoncapital.com.sg